Shipping policy

Shipping Notice

Please note that orders placed by December 18th, 2024, at 11:30 AM EST will be shipped on December 19th, 2024. Any orders placed after this time will be fulfilled starting January 5th, 2025. 

To ensure your order is among the first fulfilled in the new year, we encourage you to place it as early as possible.

Thank you for your understanding and support!

 

Processing Time

Our cookies are made to order to ensure freshness and quality. Please allow 1-3 business days for us to prepare and bake your items before they are shipped. Business days are from Monday to Friday, excluding public holidays.

Shipping Methods and Delivery Times

Our cookies are shipped from our location in Montreal, Quebec. We offer delivery services across Canada and in the USA.

Once your order is ready, it will be dispatched through our trusted courier services. We offer the following shipping options:

  • Standard Shipping: After processing, items are typically delivered within 2-8 business days. However, please note that delivery to remote locations may take longer.

    Express Shipping: For those who need their order sooner, express shipping is available, with delivery within 1-5 business days after processing. Delivery times to remote locations may be extended.

Please note, these times are estimates and may vary due to external factors beyond our control, such as weather conditions or postal service delays.

Shipping Costs

Shipping costs are calculated based on the weight of your order and the shipping method chosen. The final shipping fee will be displayed at checkout before you complete your purchase.


Tracking Your Order

You will receive a tracking number once your order has been dispatched. This will allow you to monitor the status of your delivery via the courier’s website.

Customs and Import Taxes

For international shipping (when applicable), buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Contact Us

Should you have any questions about your order or shipping options, please do not hesitate to contact us at info@ketome.shop. We are here to help and ensure that your experience with us is as delightful as our pastries.

Thank you for supporting our homemade pastry business. We look forward to serving you.